Who and What is HiRUM

Published: 23 June 2008.

A recent survey conducted on ThePropertyManager.com.au reveiled HiRUM was the most-used administration software among resort and residential building managers. As a result, we decided to speak to the makers of HiRUM, HiRUM Australasia, about their product to give our readers a little background on this highly-specialised, QLD-owned, software powerhouse.

HiRUM Australasia is an Australian-owned and operated company providing superior software solutions for managers in the accommodation industry. With 15 years of development and evolution behind it, HiRUM has emerged as a market leader in reservations and trust accounting software, and continues to evolve as technology and hospitality industry expectations change.

HiRUM has now been installed in over 930 properties (100,000 rooms) throughout Australia, New Zealand, South Pacific and South East Asia with this number growing daily. The program has been developed around a Graphical User Interface, delivering a simple to use, yet extremely powerful management tool allowing more time to attend to those issues, which are more important to you as a manager.

HiRUM’s commitment to delivering a superior property management system and customer support is evidenced by continued growth in staffing levels. HiRUM Australasia has recruited team members to assist in the areas of business growth and product development. With over 50 years combined experience in the hospitality and management rights industries, including management of hotels and resorts for multi-national chains, our development and administrative team are dedicated to enhancing HiRUM software and customer service.

HiRUM currently has three program developers and an onsite technical advisor on staff to further develop and aid HiRUM and its users. It is this commitment to product development and customer support, which sets HiRUM apart from other major property management system providers, and will ensure HiRUM continues to exceed the expectations of managers and users alike.

Some of the newer technologies to HiRUM users are:

A seamless online reservation system offering a unique two way real-time reservation system solution for properties
The latest channel management tool – HiSite
Self marketing of existing data base of clients via email
Automatic integration of third party GDS agents

HiRUM currently supplies reservations, accounting and real-time online reservations software to: Resorts, Motels, Hotels, Permanent Complexes/Apartments, B&Bs, Real Estate Property Management, Marinas, Boutique Properties, Backpackers, Aged Care Homes, Ski Lodges and University Accommodation.